FAQs
Have questions? We've got answers most valued by our customers, along with step by step instructions and support
Please take the time to read this page in full, as you will be asked to sign a copy upon booking to ensure you are familiar with all the details of our party rentals.
What is included in my package?
One basic party rental includes four tents and decor. We set up the entire party area, taking care of all the staging and special details. The following morning we return to take down and pack up the party. Each Themes & Dreams package includes: 4 Themed tents, 4 air beds, 4 fitted sheets, 4 cozy blanket • Twinkle lights and lantern (battery operated) • Chalkboard name plate for each tent • Tray for each tent • Decorative pillows • Other theme-based decor and add-ons NOTE: Guests are asked to bring their own pillow & if desired, sleeping bag.
How much space is needed for tents?
Each tent requires approximately 5’ by 3' leave enough space for a walkway and safe sleep. The party area must be cleared prior to our arrival as we will not move furniture.
Can you provide other party themes than the ones shown on the website?
Absolutely! We continue to build our gallery of themes. If you are looking for a theme you don't see, let us know.
How do you sanitize the bedding and other party materials?
All bedding, blankets, and tent coverings are professionally cleaned with non-toxic detergents, without fragrance. Our other decorations are sprayed and cleaned with a non-toxic product. For sanitary reasons, sleeping pillows are not provided.
Is there a policy for damaged products?
Any damages or stains on any of the cloth materials (bedding, tent coverings), lighting, mattresses or other decorative items result in a fee equal to the replacement price of that item(s), and any non-repairable structural damage to the tent frame will result in a fee.
Can the tents be set up outdoors?
In the warmer weather on a suitable surface, we are happy to set them up outside forecast permitting. Note, the tents are not waterproof and all rental equipment must be returned dry.
Do I need to provide power outlets for the party setup?
All of our lighting products are battery powered and we supply batteries.
Can my guests eat or drink inside the tents?
We ask that your guests use the breakfast trays provided to eat and drink on. Fee's will be applied for damage or stains to our equipment.
​What is the rental period?
A standard rental period is approximately 20 hours. We are flexible as possible to accommodate your needs and will work with you on set up and take down times. Longer rental times or additional nights can be arranged for an additional fee.
What do I need to do prior to pick-up?
Please remove all guests’ belongings from the party space before pick-up time.
Are animals & pets allowed in the tents?
We strongly discourage pets in/around the tent(s) area. Customers assume all responsibility for damages caused to the tent(s) and contents by the pet, be it yours or any affiliated party (urine, excessive pet hair, chewing, etc). By completing deposit payment, you authorize Themes & Dreams LLC to withdraw funds from the original payment method for any and all damage caused while tent(s) is in your possession.
​Do you have a smoking policy?
There is no smoking allowed in any form (cigarettes, marijuana, vape, e-cigs) inside or around the tent area. Any signs (smoke smell, burns, etc) of smoking will result in an automatic $500 fee charged to the payment method on file.
​How to book a party?
Call, email or complete our online form including date of party, theme, tents needed, etc. You will receive an email quote including our Terms & Agreement for you to sign. A $100 deposit is required to secure your date and used toward remaining balance due day of party.
If you must cancel or reschedule your party for any reason, the following policies apply:
CANCELLATIONS: If you cancel or decrease number of tents less than a two week notice, regardless of circumstance, there will be no refunds or discounts given for your previously paid invoiced amount & deposit. If any food or favor items have been ordered, no refunds will be given.
RESCHEDULING: If you need to reschedule, you must request new date at least 2 weeks prior of original party date and we will do our best to accommodate your request. However, if you need to cancel with less than 2 weeks notice, our cancellation policy applies.
LIABILITY TO THIRD PARTIES:
Themes & Dreams assumes no responsibility or liability for any claim for personal injury, death, accidents, loss or damage to the property. Insurance is the client’s responsibility during the rental period. In the event of damage or loss of Themes & Dreams inventory and/or damage or loss to the party’s location, the financial responsibility lies entirely on the client. Themes & Dreams is not responsible for allergic reactions or any other medical reaction stemming from the rental equipment, menu, fabrics, or any activity taken place before, during, and/or after the party. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.